Cancellation & Refund Policy

A quote request or pricing inquiry may be canceled at any time.

No purchase obligation exists until the applicable order has been accepted and confirmed.

If you request cancellation after making payment but before Domicina has released the order to the manufacturer or committed funds to third parties, contact Domicina immediately.

If cancellation is accepted, Domicina will refund amounts that have not already been irrevocably committed, less any documented non-refundable costs already incurred in connection with the order, to the extent permitted by law.

Once an order has been released to manufacturing, cancellation may not be possible.

Costs that may become non-refundable include amounts committed toward:

• Manufacturer deposits
• Raw materials
• Production
• Customization
• Engineering or drawings
• Inspection services
• Freight reservations
• Customs or brokerage services
• Storage
• Other non-recoverable third-party expenses

If cancellation is requested during production, Domicina will determine whether the manufacturer and other providers can stop or reverse the order.

Any refundable amount will depend upon costs that can actually be recovered.

Once a custom structure has shipped, orders generally cannot be canceled for convenience, change of mind, or preference.

Delivered custom structures are not ordinary returnable retail merchandise.

This does not limit rights relating to damage, material nonconformity, warranty claims, or rights that cannot legally be waived.

If Domicina cannot ship an order within a shipment timeframe it represented to the customer, Domicina will provide any delay notice, cancellation option, and refund required by applicable law.

If applicable law entitles the customer to cancel because of a shipping delay and the customer chooses to cancel, Domicina will provide the legally required refund regardless of the general cancellation restrictions above.

Cancellation or refund rights generally do not arise from delays caused by the customer, including:

• Failure to provide required information
• Failure to approve specifications
• Requested design changes
• Failure to make scheduled payments
• Delivery-site access problems
• Failure to prepare for delivery
• Failure to arrange required unloading equipment
• Customer-requested postponement

Additional storage, handling, or redelivery charges may apply.

Visible shipping damage should be documented immediately with photographs or video and reported to Domicina as soon as possible.

When possible, damage should also be noted on the carrier's delivery paperwork before the driver leaves.

Domicina may work with the customer, carrier, insurer, manufacturer, or other responsible party to investigate the damage.

Freight damage does not automatically require return of the entire structure if the issue can reasonably be repaired or otherwise resolved.

If you believe a structure materially differs from the approved specifications or has a manufacturing defect, contact Domicina promptly and provide photographs, video, and a description of the issue.

Depending upon the circumstances, an appropriate remedy may include:

• Technical support
• Replacement components
• Repair
• Manufacturer warranty service
• Financial adjustment
• Replacement of an affected component
• Another reasonable remedy

Any remedy will depend on the facts, applicable warranty, order documents, and applicable law.

Because Domicina structures are large, high-value, made-to-order products, delivered structures generally cannot be returned because the customer:

• Changes their mind
• No longer needs the structure
• Prefers a different size or configuration
• Dislikes an approved color or finish
• Has site-preparation problems
• Is unable to use the product for a planned purpose because of requirements applicable to the customer's property or intended use

Approved refunds will be returned using a reasonable payment method.

Refund timing may depend on the payment method, banking system, and circumstances of the cancellation.

Where law specifies a refund deadline, Domicina will follow the applicable legal requirement.

Cancellation requests must be submitted as soon as possible through Domicina.com or by calling (775) 541-6424.

A cancellation is not effective until Domicina confirms it in writing.

(775) 541-6424